Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Adelaide Car Removals Pty Ltd (ABN [To Be Inserted], "we", "us", "our", "Company") governing your use of our vehicle removal and cash-for-car services.

By engaging our services, submitting a quote request, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable Australian laws and regulations.

If you do not agree with these Terms, you must not use our services.

2. Service Description

2.1 Services Offered

Adelaide Car Removals Pty Ltd provides the following services across Adelaide, South Australia:

• Vehicle assessment and cash quotations
• Purchase of vehicles (running, non-running, damaged, or scrap)
• Free vehicle towing and removal services
• Vehicle recycling and environmentally responsible disposal
• Auto wrecking and parts salvaging

2.2 Service Area

Our services are available throughout the greater Adelaide metropolitan area and surrounding regions. Service availability in remote locations will be assessed on a case-by-case basis.

3. Quotations and Pricing

3.1 Quote Validity

All price quotations provided by Adelaide Car Removals Pty Ltd are:

• Based on information provided by the Customer
• Valid for 7 days from the date of issue unless otherwise stated
• Subject to physical inspection and verification of the vehicle
• Non-binding estimates that may be adjusted upon inspection

3.2 Price Adjustments

We reserve the right to revise quoted prices if:

• The vehicle condition differs materially from the description provided
• Missing components, additional damage, or undisclosed modifications are discovered
• Vehicle ownership or documentation issues arise
• Access or removal conditions differ from those initially described
• Market conditions for scrap metal or vehicle parts change significantly

3.3 No Obligation

Quotations are provided free of charge and without obligation. Customers are not required to accept any offer made by the Company.

4. Vehicle Ownership and Documentation

4.1 Proof of Ownership

The Customer warrants and represents that:

• They are the legal owner of the vehicle or have authorised authority to sell it
• The vehicle is free from encumbrances, liens, finance agreements, or third-party claims
• All information provided regarding the vehicle is accurate and complete
• The vehicle has not been reported stolen or involved in criminal activity

4.2 Required Documentation

Customers must provide the following at the time of vehicle collection:

• Valid government-issued photo identification (driver's licence, passport, proof of age card)
• Vehicle registration certificate (if available)
• Certificate of title or ownership documents
• Written authorisation if acting on behalf of another party
• Statutory declaration for lost or missing registration documents (where applicable)

4.3 Verification Rights

Adelaide Car Removals Pty Ltd reserves the right to:

• Verify vehicle ownership through government databases and registries
• Refuse service if ownership cannot be satisfactorily verified
• Report suspected stolen vehicles to law enforcement authorities
• Conduct VIN (Vehicle Identification Number) checks and history reports

5. Vehicle Collection and Removal

5.1 Access Requirements

The Customer must ensure:

• Safe and unobstructed access to the vehicle for towing equipment
• Presence of an authorised person aged 18+ at the collection location
• Removal of all personal belongings from the vehicle prior to collection
• Disclosure of any hazardous materials or special handling requirements

5.2 Scheduling and Delays

While we strive to provide same-day service, collection times are estimates only. We are not liable for delays caused by:

• Traffic conditions, weather events, or road closures
• Mechanical breakdowns or equipment failure
• Customer unavailability or access issues
• Unforeseen circumstances beyond our reasonable control

5.3 Property Damage

We will take reasonable care during vehicle removal. However, we are not liable for:

• Pre-existing vehicle damage
• Damage to driveways, lawns, or property due to limited access or vehicle weight
• Damage to the vehicle during towing if the vehicle condition necessitates forceful removal
• Underground utilities or structures not clearly marked or disclosed

Customers should notify us of any property concerns prior to collection.

6. Payment Terms

6.1 Payment Method

Payment for vehicles is made via:

• Cash on collection (for amounts up to statutory limits)
• Bank transfer or electronic funds transfer (EFT)
• Bank cheque (for high-value transactions)

6.2 Payment Timing

Payment is processed:

• Immediately upon vehicle collection and document verification (cash payments)
• Within 1-2 business days (bank transfers)
• Subject to clearance of all required documentation

6.3 Payment Disputes

Any disputes regarding payment amounts must be raised within 7 days of transaction completion. After this period, transactions are considered final and binding.

7. Personal Belongings and Vehicle Contents

7.1 Customer Responsibility

The Customer is solely responsible for removing all personal belongings from the vehicle before collection, including but not limited to:

• Documents, valuables, and personal items
• GPS devices, phones, and electronic equipment
• Aftermarket accessories and modifications
• Spare keys, tools, and emergency equipment

7.2 Abandoned Property

Adelaide Car Removals Pty Ltd is not responsible for any items left in the vehicle. Any property found after collection will be held for 14 days, after which it may be disposed of in accordance with South Australian unclaimed goods legislation.

7.3 Hazardous Materials

Customers must declare and remove all hazardous materials, including but not limited to:

• Gas cylinders (LPG, CNG)
• Chemicals, solvents, or corrosive substances
• Ammunition or weapons
• Medical waste or biological materials

Failure to disclose hazardous materials may result in additional fees and potential legal liability.

8. Cancellations and Refunds

8.1 Customer Cancellation

Customers may cancel scheduled vehicle collections by providing notice:

• At least 2 hours before the scheduled collection time (no fees)
• Less than 2 hours before scheduled collection (may incur call-out fees)

8.2 Company Cancellation

We reserve the right to cancel or refuse service if:

• Vehicle ownership cannot be verified
• Unsafe access or hazardous conditions exist
• The Customer provides false or misleading information
• The vehicle differs materially from the description provided

9. Liability and Indemnification

9.1 Limitation of Liability

To the maximum extent permitted by law, Adelaide Car Removals Pty Ltd's total liability for any claim arising from our services is limited to the amount paid for the vehicle.

We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Personal injury or property damage caused by Customer negligence

9.2 Customer Indemnification

The Customer agrees to indemnify and hold harmless Adelaide Car Removals Pty Ltd, its directors, employees, and agents from all claims, liabilities, damages, and expenses arising from:

• Breach of these Terms by the Customer
• False or misleading information provided by the Customer
• Third-party claims regarding vehicle ownership or disputes
• Hazardous materials or undisclosed vehicle conditions

9.3 Insurance

Adelaide Car Removals Pty Ltd maintains appropriate public liability and professional indemnity insurance. Insurance coverage details are available upon request.

10. Environmental Responsibility

We are committed to environmentally responsible vehicle disposal in compliance with:

• Environmental Protection Act 1993 (SA)
• Australian Dangerous Goods Code
• Motor Vehicle Standards Act 1989 (Cth)

All vehicles are depolluted and recycled in accordance with industry best practices. Hazardous fluids and materials are disposed of through licensed waste management facilities.

11. Privacy and Data Protection

Personal information collected during service provision is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using our services, you consent to the collection, use, and disclosure of personal information as outlined in our Privacy Policy.

12. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Adelaide Car Removals Pty Ltd and protected by Australian intellectual property laws. Unauthorised use, reproduction, or distribution is prohibited.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia. Both parties submit to the exclusive jurisdiction of the courts of South Australia.

13.2 Dispute Resolution

In the event of a dispute, the parties agree to:

1. Attempt to resolve the matter through good-faith negotiation
2. Engage in mediation through an independent mediator (costs shared equally)
3. Proceed to litigation only if mediation is unsuccessful

13.3 Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including consumer guarantees that cannot be excluded by law.

14. General Provisions

14.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.2 Waiver

Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

14.4 Amendment

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of modified Terms.

14.5 Assignment

The Customer may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any affiliated entity or successor business.

15. Contact Information

For questions regarding these Terms and Conditions, please contact: