Privacy Policy

1. Introduction

Adelaide Car Removals Pty Ltd (ABN [To Be Inserted], "we", "us", "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

Our registered office is located at:

37 William Street
Cavan, South Australia 5094
Australia

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Full name and contact details (phone number, email address, residential address)
• Vehicle details (make, model, year, registration number, VIN)
• Driver's licence details (for identity verification purposes)
• Financial information (bank account details for payment processing)
• Communication records (emails, phone calls, SMS messages)
• Location data (for service delivery purposes)
• Photographic evidence of vehicles

2.2 Website Usage Information

When you visit our website, we may collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data and similar tracking technologies

3. How We Collect Information

We collect personal information through various methods:

• Directly from you when you complete online forms, contact us via phone, email, or SMS
• When you request a quote or schedule a vehicle removal service
• During the vehicle inspection and collection process
• Through cookies and tracking technologies on our website
• From third-party service providers (payment processors, marketing platforms)
• From publicly available sources (vehicle registration databases where legally permitted)

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide vehicle removal and cash-for-car services
• To process payments and maintain transaction records
• To communicate with you regarding our services
• To verify your identity and vehicle ownership
• To comply with legal and regulatory obligations
• To improve our website functionality and user experience
• To send marketing communications (with your consent)
• To respond to inquiries and provide customer support
• To conduct business analytics and market research
• To prevent fraud and ensure security

5. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Third-party contractors, towing operators, vehicle recyclers, and disposal facilities
• Financial Institutions: Banks and payment processors for transaction processing
• Government Agencies: Regulatory authorities as required by law (e.g., transport authorities, tax office)
• Legal and Professional Advisors: Lawyers, accountants, auditors, and insurers
• Technology Providers: Website hosting, email services, CRM platforms, and analytics providers
• Marketing Partners: With your consent for promotional purposes

We do not sell your personal information to third parties. All third-party service providers are contractually bound to protect your information and use it only for specified purposes.

6. Overseas Disclosure

Some of our service providers may be located overseas, including in the United States, European Union, and Asia-Pacific region. When we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the Australian Privacy Principles or are subject to similar privacy protection laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access, use, or disclosure
• Misuse, interference, or loss
• Modification or corruption

Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Password-protected systems and databases
• Regular security audits and vulnerability assessments
• Staff training on privacy and data protection
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Transaction records are retained for 7 years (as required by taxation laws)
• Vehicle documentation is retained for regulatory compliance purposes
• Marketing communications data is retained until you withdraw consent
• Website analytics data is retained for 26 months

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it in a secure manner.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyse website traffic and user behaviour
• Provide personalised content and advertising
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality and your user experience.

10. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have the right to:

10.1 Access Your Information

Request access to the personal information we hold about you. We will provide access within 30 days of your request, subject to limited exceptions under the Privacy Act.

10.2 Correct Your Information

Request correction of inaccurate, incomplete, or out-of-date personal information. We will take reasonable steps to correct the information within 30 days.

10.3 Withdraw Consent

Withdraw your consent for marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.

10.4 Lodge a Complaint

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us (see Section 13) or directly with the Office of the Australian Information Commissioner (OAIC).

11. Marketing Communications

With your consent, we may send you promotional materials about our services, special offers, and industry news via:

• Email newsletters
• SMS messages
• Direct mail
• Social media advertising

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Replying "STOP" to SMS messages
• Contacting us using the details in Section 13

12. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment gateways, and business partners. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Contact Information

For privacy-related inquiries, access requests, corrections, or complaints, please contact us:

We will acknowledge receipt of your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated policy will be posted on our website with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

For material changes, we will provide additional notice via email or prominent website notification.

15. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.